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Gauteng & KZN Delivery: 1-2 days Other major centres: 1-3 days Regional towns: 1-4 days
Payment for online orders can be made by debit card, credit card or instant EFT. All of our online payments are handled by PayFast, which allows easy, secure and instant payments to be made. You will be directed to a secure page to enter your card details or make payment by instant EFT.
Payment for orders placed over the phone or via e-mail can be made by instant EFT or ordinary EFT. For instant EFT payments, your Customer Service Representative will send you a secure email with instructions on how to make payment by instant EFT from PayFast.
We are happy to except refunds within 14 days however you must notify us within 7 days of receipt of order if the product is faulty/damaged/there are missing goods in your package.
They must be unused and unopened. Otherwise we will not accept the return.
In order to raise a refund ticket you will need to inform us by email within 7 days of receipt, by emailing email@example.com explaining the reason/s for your return. We will then supply you with our returns address to post the parcel to. Once received we will process the refund within 3-5 working days if the cause for the refund is accepted. Refunds can take up to 7 working days to appear in your account, however on average they take 2-3 days once processed.
If your product arrives damaged or faulty please contact us at firstname.lastname@example.org we will do our best to replace/ exchange the product dependant on the circumstances.
All returns/ exchanges will require the purchaser to provide proof of purchase. Please ensure this is sent with the return. The item remains your responsibility until it reaches us, we advise you to send recorded, tracked or insured up to the value of the item. If the return is show to be our error we may decide to refund your returns costs if you keep proof of receipt. If the item is not returned or is misplaced we will not be able to return any funds.