Refund policy
Return & Exchange Policy
We are happy to except refunds within 14 days however you must notify us within 7 days of receipt of order if the product is faulty/damaged/there are missing goods in your package.
They must be unused and unopened. Otherwise we will not accept the return.
In order to raise a refund ticket you will need to inform us by email within 7 days of receipt, by emailing info@skintruthonline.co.za explaining the reason/s for your return. We will then supply you with our returns address to post the parcel to. Once received we will process the refund within 3-5 working days if the cause for the refund is accepted. Refunds can take up to 7 working days to appear in your account, however on average they take 2-3 days once processed.
If your product arrives damaged or faulty please contact us at info@skintruthonline.co.za we will do our best to replace/ exchange the product dependant on the circumstances.
All returns/ exchanges will require the purchaser to provide proof of purchase. Please ensure this is sent with the return. The item remains your responsibility until it reaches us, we advise you to send recorded, tracked or insured up to the value of the item. If the return is show to be our error we may decide to refund your returns costs if you keep proof of receipt. If the item is not returned or is misplaced we will not be able to return any funds.
We are happy to except refunds within 14 days however you must notify us within 7 days of receipt of order if the product is faulty/damaged/there are missing goods in your package.
They must be unused and unopened. Otherwise we will not accept the return.
In order to raise a refund ticket you will need to inform us by email within 7 days of receipt, by emailing info@skintruthonline.co.za explaining the reason/s for your return. We will then supply you with our returns address to post the parcel to. Once received we will process the refund within 3-5 working days if the cause for the refund is accepted. Refunds can take up to 7 working days to appear in your account, however on average they take 2-3 days once processed.
If your product arrives damaged or faulty please contact us at info@skintruthonline.co.za we will do our best to replace/ exchange the product dependant on the circumstances.
All returns/ exchanges will require the purchaser to provide proof of purchase. Please ensure this is sent with the return. The item remains your responsibility until it reaches us, we advise you to send recorded, tracked or insured up to the value of the item. If the return is show to be our error we may decide to refund your returns costs if you keep proof of receipt. If the item is not returned or is misplaced we will not be able to return any funds.